Tag: ministers

Letters from a Pastor’s Daughter

Dear pastors, elders, deacons, and ushers,

Secretaries and choir directors, Awana leaders and Sunday School teachers,

Sinners becoming saints gathered under the banner of Christendom;

I am the girl sitting in the front pew, wearing thick leotards, a red corduroy skirt her Mum sewed, and a mushroom cut, and I’m staring out the stained glass window as my Dad preaches from the pulpit.

We look pretty good, shined up and sitting neatly with our practiced smiles beside Mum. Our family lives in a Glass House called a “manse” owned by the church, and I feel it, down to my second-hand shoes with the scuff marks on the toe.

I feel it, with every stare across the aisle and I’m the girl sitting in the front pew, homeschooled and raised on Dr. James Dobson and Scripture verses, who’s starving herself to death.

I turned anorexic at nine years old. Stopped eating because I didn’t have a voice. The manners, and an inscribed Bible; I had awards from Brownies and Guides and Scripture memorization; but I had no friends because we’d moved 10 times before I turned seven, and we were homeschooled in the days when no one else was. I had no self-esteem because I was told it was vain to want to be beautiful. I had no relationship with my father who babysat us once a month when Mum took the afternoon to shop at Salvation Army and before she left, she would have to remind him, “Now remember, they’re your kids too you know.”

So I stopped eating, because a daughter finds her greatest sense of identity in her relationship with her father. And if that doesn’t exist, she often feels she doesn’t either.

Dear church, I implore you:

  1. Encourage your leaders to put their families first.

     Be there for the leader who’s weighed down by expectations and pressure, who’s forgotten about 1 Timothy 3:5 which says, “If a man doesn’t know how to manage his own family, how can he care for God’s church?” (NIV) Help him to combat the belief that he needs to serve at the expense of his wife and children, and remind him that home is his first calling.

  2. Allow leaders some privacy.

    Respect your leaders and their need for some quiet. Don’t call after suppertime unless absolutely necessary. Don’t gossip about their families in the parking lot, and respect the ministry as a job, giving leaders time in which to rest.

  3. Give leaders permission to break.

     Rick Warren says “Your greatest ministry will likely come from your deepest pain.” Let’s allow our Christian leaders to hurt, to need, to want, to struggle. Let’s offer a soft place for when they do. God is always in the place we least expect it. He’s in the middle of nowhere. He’s in the desert with Hagar, and He sees her. He sees this female slave who’s been used and then rejected, and he knows her name. And she calls Him, “El Roi—the God who sees me.” Let’s be people who see each other.

  4. Become friends with the leader’s wife.

    She is human, just like you, and is crumbling from the pressure put on her. When my Mum discovered her own mother had committed suicide, she had no one to tell. No one to be real with. Befriend your leader’s wife before she breaks for the loneliness.

  5. Provide a support system for your leader’s kids.

     It is not easy being taught about God every Sunday but not given a chance to need him the rest of the days of the week. Jesus did not come to save the saints, but the sinners. Give your leader’s kids mentors, who can make the journey a little easier, allowing the kids to question, to doubt, to express, without judgment. Give them permission to be sinners, so they might discover a need for the Savior.

It’s been more than a decade since I ran away from home and I’m finding it again, in the Church. I love her, with all of her idiosyncrasies. But it wasn’t until my father needed his kids and his congregation to come alongside him to care for my Mum that I realized—the pastor was human too. And the congregation realized it, and we became like a family, leaning on each other.

This, the most beautiful kind of worship: when God’s people come together as one and do communion.

Bread is not eaten whole, friends. It is broken, so we might feed off of it.

In the same way, we need to be broken, so in turn, souls might be filled.

All my heart,

 –A repentant and forgiving PK.

Article written for Catalyst Leader by Emily T. Wierenga. Emily is an award-winning journalist, blogger, commissioned artist and columnist, founder of the non-profit, The Lulu Tree. She lives in Alberta, Canada with her husband and two sons. For more info, please visit www.emilywierenga.com

Half-Hearted Builders

While the architects were planning and the builders were building, I’m sure neighbors wondered a few things.

How did they know the bridge would stand? Who would be the first car to drive over hoping not to fall into the river? Why did they choose to make the pass there and not 10 feet over? Why arches instead of squared-off angles?

But the builders could trust in the plans – in the carefully thought out blueprints that were researched, rewritten, and finalized by the architect before a seal of approval was stamped in the lower right-hand corner.

Builders keep their heads down and they build. They keep their eyes on the plans and their minds focused on the task. The first task and then the next.

Because usually, you just can’t see the whole thing.

You might see today or a baby step or a choice… .but until you start to chip away, you’ll never see the final product.

And I want to see the final product.

Sitting here mostly wondering who drove over the bridge first. I’m self-assessing if I’m being a builder – for my family, within my business, in my calling, during my day-to-day, through my relationships. Sometimes it’s a yes, sometimes it’s a no.

Because the choices are to build, to leave it alone and watch decay set in, or to demolish… .and that doesn’t leave much room for distracted, apathetic, or half-hearted builders.

Blog written by Ariel Kuhn. Ariel is over Business & Communications at Polaris Church. She also owns and operates Ariel Kuhn Creative Co. For more information or to get in touch with Ariel, have a look at her work here

You Can Ask, We Can Help

My youngest daughter just moved out of our house and into an apartment. Usually when kids move out their parents are close by to help them with setting things up and everything that comes with it, but not us, we moved 8 hours away! My daughter decided she needed blackout curtains for her room because she can only sleep if the room is pitch black. She called us for advice on how to install curtain rods and as we were telling her she said; “I think I’ll just go to Home Depot and ask somebody there. I’ll just say “hey, can you put curtain rods on a wall?” and when they say yes I’ll tell them to follow me to my apartment.” Where did we go wrong!?!!

Her train of thought was that she would go to the place that should have all the answers and they would help her. How many people do you think you interact with at church that have that same train of thought? You helped them find a parking spot so you must know how to help them get connected into a small group, or what day and time the student ministry meets, right? I am a big fan of cross training all of the first impression team members, but there’s no way anyone can have all the answers!! So what can you do?

We have thought about this and here are a couple of steps we take;

1. Help Center – we changed our “info desk” to “help center” because we want people to know where they can go for help, not just information. We push all information to our website and have iPads at the help center for the team members to not only help people with their request, but to also show them where they can find the answers in the future! We also have 4×5 pieces of paper with “Name,” “Phone,” “Email,” “I would like information on,” and then blank lines for those requests the team members are not able to answer and the staff tackles those on Monday. The iPads also allow guests to sign up for special events. They can pull up the registration form and fill it out right there at the help center.

2. Communication – we do our best to inform all team members of the basic information that can help a guest when they ask questions. We send a weekly email with information about special events happening like the next date for baptism, or membership, or kids camp, student camp, etc. Our coaches do an excellent job communicating the non-weekly activities during their preservice huddles as well as reminding all team members that if they aren’t sure how to answer a guests request, they can walk them to the help center!

Here’s what our Help Center Note looks like!

I hope our first impressions team has an incredible reputation for helping people like Home Depot does in my daughters mind!

PS – she didn’t bring a stranger into her house, she found a friend to help her hang her curtains! Whew!!

Written by Stacey Windover. Stacey is the Guest Experience Consultant for Froot Group, a worship staffing and consulting company.

My Pleasure!

I’ve been hanging out at an event this week and I have seen the best and the worst customer service!! I am working with the company that does all of the parking for the event and they have an amazing vision that says they are in the customer service business, and they happen to park cars!! I love that!! Maybe some of you are wondering; “why the emphasis on customer service, it’s just parking cars,” well let me share something with you… it’s your customer service that will always set you apart!! (Hello!!! Just look at Chick-Fil-A!! Aren’t they just selling a chicken sandwich?!?) There’s a lot of strategy and a ton of hours that go into making a parking plan for each lot. Some lots are paved, but most are grass lots where strategy and creativity rule!! Each lot that is run by this company has guests walking away smiling and excited to attend the event!! There’s one lot though that is located at a nearby airport and guests have to interact with the airport parking staff before arriving at the lot where our team is located. Let’s just say the airport parking employees do not have the same vision or philosophy! Like I said above, I have seen the best and the worst!! The airport staff would benefit greatly from first impression training!! No smile, no clear signage, and not speaking clearly or kindly, I drove away from that interaction feeling frustrated and irritated – not a good combo!

As you think about the guest experience at your church, is there an area that leaves your guests feeling frustrated and irritated? Here are a few questions to ask yourself and your key leaders:

  • Do you have a clear vision?
  • Is everyone on the same page with your philosophy on how and why you do what you do?
  • Are you and your key leaders consistently evaluating the weekly guest experience to identify areas that could be better?
    • What’s working?
    • What’s not working?
    • What’s confusing?

As a team, we try to never lose the guest mentality! I even encourage my key leaders to attend other churches in the area so they can know first hand what it feels like to visit a church for the first time! There’s always room for improvement, right?

If you would like a fresh set of eyes that can help you identify growth opportunities, contact us today! We would love to help you create a strategic plan to make your guest experience unforgettable!!

Cheering you on as you create the best guest experience for your church or organization!!

Written by: Stacey Windover

Stacey is the Guest Experience Consultant at Froot Group, a worship staffing & consulting company.